Trouble Shooting

 WHEN THE DIFFUSER DOES NOT WORK PROPERLY, PLEASE REFER THE FOLLOWING:

CLICK HERE TO Watch this Youtube Video on How to Operate the PureAirAroma Oil Diffuser


 Possible cause of faults and remedies to be taken before contacting your supplier for serving

               Cannot turn on or turn off instantly after pressing the switch

1.Check the water level in the water tank

2.Fill the water tank if no water or water level to low

3.Check AC adaptor is connected properly

4.Disconnect and reconnect the DC plug, turn on the power supply

                              No mist or not enough mist is produced

1.Check water level in the tank

2.Fill water if level is too low or pour away

3.Water level exceeds 600ml (20 ounces), pour out water until at or below 600ml (20 ounces)

4.Check if the oscillator is stained or too dirty. Clean the tank and the oscillator plate

5.Check if there is dust accumulated at the air vent below the base

6.If the air vent below the base is covered with dust, the air flow will be weak, without enough flow, the mist cannot be produced

                                            Water Leakage

1.Check if the main cover is properly fastened, if not, reinstall the main cover

2.Check the environment temperature, if too high or too low, water droplets may be formed near the outlet of the mist WHEN THE DIFFUSER DOES NOT WORK PROPERLY, PLEASE REFER THE FOLLOWING:

    Possible cause of faults and remedies to be taken before contacting your supplier for serving

             Cannot turn on or turn off instantly after pressing the switch

1.Check the water level in the water tank

2.Fill the water tank if no water or water level to low

3.Check AC adaptor is connected properly

4.Disconnect and reconnect the DC plug, turn on the power supply